Question 1

Can I cancel my Pro subscription at any time?

Accepted Answer

Yes, you can cancel your Pro subscription at any time. You will continue to have access to Pro features until the end of your current billing period. No refunds are issued for partial months.

Question 2

What file formats do you support for lab uploads?

Accepted Answer

We accept PDF, JPEG, and PNG files of your lab results. Our AI can read most standard lab report formats from major labs and healthcare providers.

Question 3

Is my health data secure?

Accepted Answer

Absolutely. We use industry-standard encryption for data at rest and in transit. Your lab results are processed securely and we never share your personal health information with third parties.

Question 4

What happens when I hit the free upload limit?

Accepted Answer

On the Free plan, you can upload up to 2 lab reports per month. Once you reach the limit, you will need to upgrade to Pro for unlimited uploads or wait until the next month when your limit resets.

Question 5

How does trend tracking work?

Accepted Answer

With a Pro subscription, LabGPT tracks your biomarkers across multiple uploads over time. You will see visual charts and personalized insights about how your key health markers are changing, helping you and your doctor make more informed decisions.

Question 6

Do you offer refunds?

Accepted Answer

We offer a full refund within the first 7 days of your Pro subscription if you are not satisfied. After that, you can cancel at any time but refunds are not issued for the remaining billing period.

Simple, transparent pricing

Frequently asked questions